Frequently Asked Questions

Frequently Asked Questions.

Welcome to our Frequently Asked Questions. If you can’t find what you’re looking for, feel free to contact our customer support team.

 

Delivery & Shipping

Do you have a minimum order quantity?
No minimum order is required unless specified for certain promotions or bulk discounts.

Where do you deliver?
We deliver across the UK Mainland. Delivery to Highlands, Islands, and Northern Ireland may have separate rates or restrictions.

How much is delivery?
Standard UK delivery is £8.00 or free on orders over £100.00.

How long does delivery take?
Typically 1–3 working days. During busy periods (e.g., Christmas), delivery may take slightly longer.

 

Payments & Security

What payment methods do you accept?
We accept major debit/credit cards, PayPal, and other secure payment methods shown at checkout.

Is my payment information secure?
Absolutely. Our Shopify website uses secure encryption and compliant payment processing.

 

Returns & Refunds

What if my wine arrives damaged or incorrect?
Contact us within 48 hours with your order number and photos, and we’ll replace or refund affected items.

 

Contact Us

If you need further assistance, email us at sales.uk@chateau-la-coste.com or visit our Contact page.
We’re always happy to help you find the perfect bottle!